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General JOLA Faq

What is the JOLA coverage footprint?

JOLA is a broadband satellite service with coverage across most of sub-Saharan Africa. There are two service platforms that JOLA operates on. The Ku-Band service has a wide beam across Sub-Saharan Africa and the Ka-Band has multiple spot beams across West, Central and South Africa.

I am already a VSAT customer, do I need to buy more equipment to become a JOLA customer?

JOLA operates on new satellite platforms, so in most instances you will require new equipment. For the Ku service, VSAT customers may be able to re-use their existing satellite antenna; however for the Ka service, this is only available through with Newtec equipment including the antenna.

What do the advertised speeds mean?

JOLA is a shared broadband service meaning all speeds advertised provide an “up to” target speed. JOLA customers may experience different speeds depending on variables of time of day, day of week and overall usage demands.

Is the JOLA service a contended service?

Yes, like most broadband services, JOLA is a contended best-effort service meaning speed is a shared resource depending on the number of other concurrent users. JOLA has been provisioned to deliver a business-like service at all times of the day for the consumer and SME user. For the serious business user, we recommend the JOLA Exec or JOLA Velocity series of plans catering for higher committed speed requirements with lower contention ratios.

What is my anniversary date?

Your anniversary date is the anniversary of the date of your installation and first activation on the JOLA service. This is an important date to remember as it is the date on every month that your monthly data allowance is renewed. If your initial activation is on the 29th, 30th or 31st of any month, your anniversary date will automatically be set to the 1st of the following month.

Can I change my anniversary date?

No. Your anniversary date is fixed based on your original network set-up with JOLA.

What is my billing cycle?

All JOLA Partners are billed on a calendar month’s basis being from the first of the month to the end of the month.

What is a JOLA Perk?

JOLA Perks are the extra benefits you get by being a JOLA Customer. The default JOLA Perk is Free Nights every night! Please consult your local JOLA Partner to confirm applicable free night times for your service plan in your area.

What if I have not used all of my monthly data allowance?

All regular JOLA service plans have a monthly data allowance on a use it or lose it basis! All accounts are reset on the anniversary date with the new month’s data allowance. Any unused monthly data allowance at time of reset expires.

Can I buy additional data for the current month?

Yes. Any JOLA customer can purchase additional data credit in increments of 1GB. Pricing is based on a flat rate so we don’t penalise you for buying just enough to get you to the next month. Please ask your JOLA Partner for local pricing

JOLA TopUps are valid for 30 days on Ka services and 60 days on Ku services from date of purchase.

Who is behind JOLA?

JOLA is an iWayAfrica Group service. iWayAfrica has a long legacy of service excellence in the provision on VSAT services in Africa, and is considered among one of Africa’s oldest ISPs. It has been operating as a corporate ISP and wholesale VSAT provider across Africa for over 22 years.

iWayAfrica has a wholesale division headquartered out of Mauritius with sales and support offices located in Ghana, Kenya and South Africa. It forms part of the Gondwana International Networks (GIN) group of companies with 19 offices in 9 African countries with 300 employees.

Where is the JOLA Satellite Hub?

The iWayAfrica Group owns and operates a brand new Jupiter Hub located in South Africa. It is the first of its kind in Africa. By virtue of its location, African traffic lands in Africa minimising additional latency.  The JOLA service is based on world-class technology from  satellite innovators Intelsat and Hughes.

Where can I buy JOLA from?

JOLA is only available for purchase via Authorised JOLA Partners. Find your local JOLA Partner on our Partner map or contact us direct at info@jolasat.com for more information on where to find JOLA or to become a JOLA Partner.

What equipment do I need?

A typical installation will require a 98cm VSAT antenna and an indoor modem (204mm H x 39mm W x 227mm D). These are supplied by your JOLA Partner as part of your sign-up process. Please ask your JOLA Partner for pricing on equipment and installation. You will require a WiFi access point to be connected to the indoor modem for WiFi facilities.

Do I need to sign a service contract?

Yes. All new JOLA customers are required to commit to a 12-month service contract with a calendar month’s notice period thereafter.

Can I change service plans within my contract period?

Yes. Any JOLA customer can change service plans within some basic guidelines:

  • If you wish to change to a service plan with a higher cost than your current one, known as an upgrade, the change can be affected immediately upon approval and processing your request.
  • Any requests for changes to a service plan with a lower cost than your current one, known as a downgrade, can only be affected on your next anniversary date. This is to ensure you get an opportunity to fully utilise the service you have already paid for.
  • You can only request one downgrade every 60 days.
  • JOLA offers a matrix of service plan options of which some have the same value, but different speeds or data allowances. There is no limit or penalty on switching between plans with the same value, however the change will only become effective on the next anniversary date.

Can I change or swap between JOLA Perks?

Yes! You can swap between the JOLA Perk options at any time via written request to your JOLA Partner. All changes will become effective at your next anniversary date.

Can I use the Free Night JOLA Perk when my data has expired?

Sorry. You have to have a positive data balance to ensure that the JOLA Perk of Free Nights remains active. If you find yourself in this situation, we recommend you either top up with minimum 1GB credit or use JOLA Advance to access 1GB from next month’s service.

How can I access JOLA Advance for my 1GB in advance?

Any JOLA customer can access 1GB from the next month’s data allowance when the current monthly data allowance has been exhausted. The service is only available via pre-registration on the JOLA Customer Portal. This self-service feature will then automatically credit your account with 1GB.

What IP address is included with my service?

The default IP address included with every JOLA service plan is a private /27. A /30 public static IP address is available upon customer request as an alternative.  This service is currently a free service at the discretion of JOLA and strictly upon customer request. Further public static /29 addresses are available for purchase and will be billed monthly. Please speak to your JOLA Partner for further pricing and to submit your IP requests.

What happens when I reach my data allowance?

All regular JOLA service plans are hard capped. This means you have a set data allowance allocated to your account for the month. Once you reach this cap, you will be unable to browse or continue any online activity until you purchase additional TopUp or activate your JOLA Advance credit. Once you have reached your data allowance, you will be redirected to the JOLA Customer Portal.

JOLA Exec service plans are soft capped, meaning service speeds are reduced to 25% of the advertised download speed once the monthly data allowance is reached.

How can I view my usage data?

You can view your current and past usage data up to the past 12 months’ of usage via the JOLA Customer Portal.  You can also request change in services including top up requests and take advantage of the JOLA Advance feature all via the JOLA Customer Portal.

JOLA Ka Service

What is the JOLA Ka coverage footprint?

JOLA offers a high-speed Ka-Band spot beam satellite service providing service from Avanti’s HYLAS 4 satellite West, Central and Southern Africa.

Make an enquiry to locate your nearest Authorised JOLA Partner.

I am already a VSAT customer, do I need to buy more equipment to become a JOLA Ka customer?

The JOLA Ka-Band service is only supported by Newtec with standard installation on an MDM2210 modem. Neither the MDM11xx modem series nor the MDM2200 are supported for the JOLA Ka service.

You can only use approved Newtec equipment including Newtec-manufactured antennas.

What equipment do I need?

JOLA’s Ka-Band service operates on the Newtec Dialog platform utilizing Newtec modems. The standard installation utilizes an MDM2210 modem which is available in two versions – one that is WiFi-enabled and one that is not. Newtec antennas range in size from 75cm to 1m to 1.2m for the JOLA service. Your location and service plan will determine what antenna size you require.

Where is the JOLA Satellite Hub?

The JOLA Ka service operates from Avanti’s HYLAS 4 teleports across Europe and Africa. Depending on your location, the spot beam may be anchored in one of four Ground Earth Stations in Cyprus, Nigeria, South Africa and the UK.

What IP address is included with my JOLA Ka service?

All new sites are by default assigned a /32 public IP subnet except those on VoIP bandwidth plans using the JOLA Talk feature that offer a /30 public IP as default. Additional IP subnets may be requested and activated upon provisioning of the JOLA Ka site. Additional incremental monthly charges may apply for these IP addresses.

What happens when I reach my data allowance on JOLA Ka service plans?

JOLA Ka service plans are AUP Service Traffic Type Packages which are subject to an enforced traffic management policy whereby the headline download/upload service package speed are capped at 64Kbps/64Kbps for home packages and 256kbps/256kbps for business packages upon the customer exceeding their monthly data for the remainder of the usage cycle. Volume Boosters/data top ups are supported on this style of capped service plan.

JOLA TopUps can only be applied to AUP Service Traffic Type Packages with the exception of any unlimited plan (including JOLA Tempo 120GB Soft Limit). For clarity, TopUps may be applied to business plans including all Velocity and VelocityPLUS plans which have their own Fair Usage Policies regarding throttling of speed upon reaching a set GB data threshold, whereby full speed is either reset on the site’s anniversary date or upon application of a JOLA TopUp.

Can I use the Free Night JOLA Perk when my data has expired?

Sorry. You can only access the Free Night JOLA Perk when you have remaining balance from your monthly data allowance. The Free Night JOLA Perk is available on all JOLA Ka plans except JOLA Express 5GB.

How can I view my usage data for JOLA Ka services?

Email notifications are sent at 70% and 100% to the email address registered with the account at time of installation for when the monthly usage allowances are about to exceed or have been exceeded. Users can proactively monitor their usage during the usage cycle via the User Portal.

How can I check my speed?

Customers can check the upload and download speeds with latency using the Avanti speed test that is accessible to all Avanti customers at http://portal.avantiplc.com/speedtest. Please note that the customer needs to have a direct LAN connection from the end-user device into the Avanti modem in order to connect to the portal and run the speed test.

JOLA Ku Service

What is the JOLA Ku coverage footprint?

JOLA is a Ku-Band satellite service providing service from Intelsat’s IS-28 satellite covering Sub-Saharan Africa.

Make an enquiry to locate your nearest Authorised JOLA Partner.

I am already a VSAT customer, do I need to buy more equipment to become a JOLA customer?

Some VSAT customers may be able to re-use their existing satellite antenna. Skyware and Prodelin 98cm or 1.2m antennae can be re-used for JOLA services, but may require some modification or an extra bracket. These have all been tested by our technical experts and deliver optimal performance on the JOLA network. Please check with your JOLA Partner for more information.

JOLA is a new service operating on a new satellite platform, so you will require a new Hughes modem even if you are able to re-use your existing satellite antenna.

What equipment do I need?

A typical installation will require a 98cm VSAT antenna and an indoor modem (204mm H x 39mm W x 227mm D). These are supplied by your JOLA Partner as part of your sign-up process. Please ask your JOLA Partner for pricing on equipment and installation. You will require a WiFi access point to be connected to the indoor modem for WiFi facilities.

Where is the JOLA Satellite Hub?

The iWayAfrica Group owns and operates a Jupiter Hub located in South Africa which was the first in Africa. By virtue of its location, African traffic lands in Africa minimising additional latency. The JOLA Ku service is based on world-class technology from satellite innovators Intelsat and Hughes.

Can I use the Free Night JOLA Perk when my data has expired?

Sorry. You have to have a positive data balance to ensure that the JOLA Perk of Free Nights remains active. If you find yourself in this situation, we recommend you either top up with minimum 1GB credit or use JOLA Advance (only available on JOLA Ku) to access 1GB from next month’s service.

How can I access JOLA Advance for my 1GB in advance?

Any JOLA Ku customer can access 1GB from the next month’s data allowance when the current monthly data allowance has been exhausted. The service is only available via pre-registration on the JOLA Customer Portal. This self-service feature will then automatically credit your account with 1GB.

What IP address is included with my JOLA Ku service?

The default IP address included with every JOLA service plan is a private /27. A /30 public static IP address is available upon customer request as an alternative. This service is currently a free service at the discretion of JOLA and strictly upon customer request. Further public static /29 addresses are available for purchase and will be billed monthly. Please speak to your JOLA Partner for further pricing and to submit your IP requests.

What happens when I reach my data allowance on JOLA Ku service plans?

All regular JOLA Ku service plans are hard capped. This means you have a set data allowance allocated to your account for the month. Once you reach this cap, you will be unable to browse or continue any online activity until you purchase additional TopUp or activate your JOLA Advance credit. Once you have reached your data allowance, you will be redirected to the JOLA Customer Portal.

JOLA Exec service plans are soft capped, meaning service speeds are reduced to 25% of the advertised download speed once the monthly data allowance is reached.

How can I view my usage data for JOLA Ku services?

You can view your current and past usage data up to the past 12 months’ of usage via the JOLA Customer Portal. You can also request change in services including top up requests and take advantage of the JOLA Advance feature all via the JOLA Customer Portal.

So what are you waiting for? Make Your Choice.

Choose JOLA today!